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Internet Security Solutions Detect Legitimate Software as a Threat

September 05, 2013

ESET® security applications with false positive virus detections of many legitimate software solutions

Not all Internet security solutions correctly detect viruses. In fact, some of these software solutions have what are known as high false positives rates. An example is ESET® NOD32® and Smart Security 6. Recently, these two ESET® security applications have been reporting false positive virus detections of many legitimate software solutions. These include CNET®, Daemon Tools™, Ask®, FixBee©, Crawler, Inbox.com, MyWebSearch®, and Solimba©, among others.

False detection can be confusing for the user of the detected application. Popup windows appear naming an application as a “potentially unwanted or unsafe application” and ”Potential threat found” indicating  the software detects a virus or dangerous threat is associated with the application. The ESET® company describes this kind of detection like this:

“A potentially unwanted application is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks.

“For this reason, ESET assigns such applications a lower-risk category compared to other types of malicious software, such as Trojan horses or worms. While installing your ESET product, you can decide whether to enable detection of potentially unwanted applications.”

From the description, you can see how this kind of detection would contain many false-positive results. There are millions of applications with various types of installers and setups. This makes it impossible for any security solution to analyze all these products and keep their detection database 100% accurate. This is why there are so many false detections of legitimate applications.

If you would rather not be bothered by these types of false positives, there are two ways to disable the ESET® feature that blocks downloading and installing legitimate software and applications.

1. Do not enable detection during product installation:

When installing the ESET® Smart Security or NOD32® security application, you can turn this kind of protection off when asked on the “Detection of Potentially Unwanted Application” screen to choose from two radio buttons. See the “First_option.JPG” screenshot in the Gallery below.

  • Choose “Do not enable detection of potentially unwanted applications” option.

2. Turn this protection off in the product settings:

  • Launch the ESET® Smart Security 6 and in the left navigation pane click on the “Setup” option.
  • Click on the “Enter advanced setup…”  link at the bottom (see screenshot “advanced_Setup.JPG” in the Gallery below).
  • Navigate to “Computer > Antivirus and antispyware“ and uncheck the three options in the “Scanner options“ section (see screenshot “Scanner_Options.JPG” in the Gallery below).
  • Click on the “OK” button to confirm the changes.




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